Refund policy
REFUND POLICY
Hey goldie, here’s how refunds work at Oh My Gold.
Everything we make is made to order, just for you, and most pieces are personalised. That’s what makes them special, but it also means we have to be a bit strict about refunds.
Personalised pieces
Once a personalised or made to order piece has been ordered, we can’t cancel or refund it unless it arrives damaged. It’s made for you and nobody else, so we can’t resell it.
So please, please check your names, dates and spellings before you hit checkout. We print exactly what you send us, so we can’t refund mistakes in the details you gave. If you spot one after ordering, email us straight away at hello@ohmygoldldn.co.uk. If we haven’t started making it yet, we’ll do everything we can to fix it and if we spot a glaringly obvious mistake we will drop you a message anyway.
Non-personalised pieces
If you’ve bought something that isn’t personalised and you change your mind, that’s okay. Let us know within 14 days of it arriving, then send it back unused and in its original condition within 14 days of telling us. Return postage is on you, we’re afraid. We’ll refund you within 14 days of getting it back.
If something arrives damaged or is not quite right
We’re so sorry if this happens. Email us at hello@ohmygoldldn.co.uk within 14 days of delivery with your order number and a photo. We’ll make you a brand new one and send it out free of charge. If you’d prefer a refund, just let us know. This doesn’t affect your statutory rights.
If your parcel goes missing
Everything is sent tracked. If your tracking hasn’t moved or nothing has turned up within 10 working days of dispatch, message us and we’ll chase Royal Mail and sort it out with you.
Getting your money back
Refunds go back to whatever you paid with. Depending on your bank, they can take 5 to 10 working days to show.
Any questions at all, just email us. We’re always happy to help.
Oh My Gold Ldn x
hello@ohmygoldldn.co.uk
Oh My Gold Ldn, Unit 174522, PO Box 6945, London W1A 6US, United Kingdom